Credit Work » Credit Work

Business Phone Systems

admin — Tue, 07 Dec 2010 14:57:44 +0000

Business Phone Systems are supplied by a large range of companies such as Mitel, Avaya, Samsung, Toshiba, Panasonic etc. For every business, small or large, the telephone is a vital tool for communicating with customers, suppliers and between staff both internally and out on the road. The right phone system will be flexible enough to grow and change with your business, while providing the means to direct calls to the most appropriate person or department easily and quickly. There are many factors to consider when assessing a good phone system for your company and it is a good idea to find an expert company to advise you on what’s available in terms of systems, features and costs.
When choosing a company make sure they are well established and offer professional installation and ongoing maintenance of the phone system, as well as supplying all the peripherals and additional services that your business may require. Ensure that the company you deal with can advise you properly on the capacity your business needs now and in the future. It is important to check that expansion of the system as the business grows is easy and cost-effective with flexible options. Consider the range of departments and individuals within your company and what each of them really needs to be the most effective at their job. Make sure the phone system you choose can fulfiul all these needs as otherwise it could be a false economy to save a little now and find that it doesn’t provide what you need in the future.

Call Recording

admin — Tue, 07 Dec 2010 11:43:17 +0000

With financial regulations from the FSA and other government departments increasing in the credit industry all the time it is important for a credit business to protect themselves against fraudulent claims and disputes. Call Recording is one method of ensuring that interactions with customers over the telephone are recorded and stored for later retrieval and use in dealing with claims and resolving disputes. The cost of installing and maintaining the recording equipment is far outweighed by even one trip to the courts to resolve a dispute and businesses in the credit industry especially need to have this protection in place.

There are a lot of benefits to a credit business in setting up a Phone Call recording facility and using it to monitor calls held with customers and clients. If a dispute over a product, contract terms, or what information the customer was given arises then a sample of the conversation can be extracted and sent to them. Hopefully this can resolve the matter immediately without further issue or cost to the business. The recordings can also be used to show the FSA that regulations have been followed, and they provide a means of ensuring standards are maintained by staff or used in training programs. Overall a credit business will benefit in many ways by call recording and the costs mitigated by long term future protection and gains.

Credit Work

admin — Tue, 10 Aug 2010 19:31:26 +0000

Looking for credit work? We have sites listed here that provide the latest jobs available in the UK as well as recruitment services where you can list your CV and resume.

Credit work professionals are in high demand and there are a number of specialist recruiters looking for quality candidates.

Credit industry businesses and recruiters can add their web site and contact details to Credit Work free of charge. Simply contact us to get started.

Credit Controller Role

admin — Mon, 15 Feb 2010 11:35:55 +0000

The Credit Controller ensures that invoices are paid within a specified period. They will liaise with customers finance departments and resolve payment issues to clear outstanding debts. Credit Controllers are expected to have an all-round awareness of business processes and an ability to work closely with other departments internally.

ICM Certificate of Credit Management and ICM Diploma of Credit Management are the most widely found qualifications. A Credit Controller will need to use a variety of accounting software and be IT literate.

They will need to be confident, polite and persuasive with the ability to build up a good relationship with customers.

Credit Manager Role

admin — Thu, 21 Jan 2010 18:46:36 +0000

The Credit Manager is strategically involved at all levels of the credit work business to ensure that the best use is made of credit from suppliers and getting cash into the business as efficiently as possible.

A Credit Manager will manage the businesses credit policy, sales and invoicing procedures, software accounting systems and determining terms of business, credit risks and credit limits.

A Credit Manager is highly experienced and would often have started as a credit controller and supervisor. Business, economic and ICM qualifications will all be advantageous. They will need to have excellent communication skills, managerial skills, a thorough understanding of all commercial aspects of the business.

Credit Director Role

admin — Thu, 21 Jan 2010 18:41:28 +0000

Credit Director – Credit Work Role

The Credit Director is strategically involved at board level for a business and is responsible for the entire order-to-cash process in the business and, frequently, customer care.

The Credit Director will direct the business credit policies, sales and invoicing procedures, ensure the IT and administrative process is robust and direct credit risks and insurance levels.

A Credit Director is highly experienced in the credit work profession, and will also have MBA, professional business qualification, accounting and ICM qualifications. They will have excellent communication skills, managerial skills, and a thorough understanding of all commercial aspects of the business.

Credit Industry Work

admin — Sun, 10 Jan 2010 20:03:06 +0000

These are some of the more common credit work roles:

Credit Director
Credit Manager
Credit Controller
Collections Manager
Creedit Analyst
Accounts Assistant
Debt Collector
Sales Ledger Clerk

These credit work roles will be further explained in another post.