Credit Controller Role

The Credit Controller ensures that invoices are paid within a specified period. They will liaise with customers finance departments and resolve payment issues to clear outstanding debts. Credit Controllers are expected to have an all-round awareness of business processes and an ability to work closely with other departments internally.

ICM Certificate of Credit Management and ICM Diploma of Credit Management are the most widely found qualifications. A Credit Controller will need to use a variety of accounting software and be IT literate.

They will need to be confident, polite and persuasive with the ability to build up a good relationship with customers.